HELP CENTER

Everything You Need to Know

CAN I PRE-ORDER A SALE ITEM?

Yes, this is the best option, given the situation we live in.

WHAT ARE YOUR PAYMENT OPTIONS?

Credit card:
You can order with your credit card (VISA, Mastercard) online and speed up the shipping process with this payment option.
When paying by credit card, please always make sure you use our Secure Server which transfers encoded data.
Some banks may charge an extra fee when doing orders in another country. Please check with your Card Company or bank if you are not sure. If we revice a bigger order from a first time customer, we may ask for a copy of the passport and credit card to make sure no damage is made to anybody.

Bank transfer:
You can make a SEPA transfer directly from your bank. Your bank will ask you for our IBAN and Swift/BIC Code. You will find all the details you need in your order confirmation Some banks may charge a fee when you transfer money to our bank in Portugal. A normal transaction takes between 2-4 days until it arrives on our account.

EXCHANGES AND RETURNS POLICY?

Conditions and procedure for exchanges:
Adiciona Prestígio, Lda accepts exchanges of the purchased products within 14 days. To request your exchange please send an e-mail to geral@windridershop.com.
- as soon as we receive your e-mail, we will confirm its reception, as well as the procedure you should follow.
Adiciona Prestígio, Lda reserves the right to refuse exchanges out of the established date or items that are not in the same condition as they were purchased.
- after requesting an exchange, the item should be directed to the indicated address and according the instructions given via e-mail (shipping/reshipping costs are in charge of the customer).
- the product must be in the same condition in which it was purchased, without being opened or used and:
•    With the original tags;
•    Followed by the invoice;
•    Without any sign of use, odor* or damages;
•    Without being washed whatsoever or modified by the client, such as adjustments, hems, seams, etc.
- for us to deliver on the period set for exchanges, the customer must communicate before the corresponding deadline (14 days). In case the product arrives after the stipulated date, it will be refused or returned to the customer after the payment of shipping costs.
- after reception of the product, the confer of the exchange maybe take up to 5 working days.
Please be careful by analyzing the items before sending them to be exchanged. Our analysis is extremely rigorous and if the item is not intact, the exchange will be made. In this case, the product will be returned to the customer against shipping payment.
Products received by the exchange department with previous notice and exchange authorization will be automatically returned to the sender in the same conditions or returned to customer against shipping payment.
After receiving the product, it will be analyzed and a coupon with the same value is emitted which is sent to the customer via e-mail; in alternative, the value can be sent by bank transfer.
Please note that possible subsequent exchanges of purchased products with coupons will always be made by coupon.
When exchanging items on promotion, the value of the coupon will be the amount paid by the customer, on the date of purchase of the item. If the subsequent exchange and application of the coupon occurs outside the promotion campaign, the customer will have to pay the remaining amount.


Conditions and procedure for returns:
The customer has the right to return their products by withdrawal, defect or non-conformity ((DL n.º 24/2014, February 1st).
- to request your return please send an e-mail to geral@windridershop.com.
- as soon as we receive your e-mail, we will confirm its reception, as well as the procedure you should follow.
- after requesting a return, the item should be directed to the indicated address and according the instructions given via e-mail (shipping/reshipping costs are in charge of the customer).
The customer has 14 days to proceed to the return and the products will only be accepted if:
•    The packaging is intact, not opened or used;
•    With the original tags;
•    Followed by the invoice;
•    Without any sign of use, odor* or damages;
•    Without being washed whatsoever or modified by the client, such as adjustments, hems, seams, etc.
If any of these conditions are not met the return will be refused (as well as the refund).
The postage and method of sending the return item to Adiciona Prestígio, Lda are the sole responsibility of the customer.
The refund process will only start after receiving and checking the product conditions.
Adiciona Prestígio, Lda reserves the right to refuse returns communicated or sent after the established deadline, or items that are not in the same condition in which they were purchased.
On the website www.windridershop.com, products are available as accurately as possible. We alert to the fact that some mobile devices, computers, and tablets, can change the tones and colors, depending on their quality, and mislead the actual colors presented. Adiciona Prestígio, Lda is not responsible for the devices used by the customer when visiting our website.
If, however, doubts remain regarding the product you are looking for, please contact us by email.
Right not to accept the order or cancel the purchase
Adiciona Prestígio, Lda reserves the right to cancel any order, even if it has already been confirmed, in the following situations, exempt from liability for any damages or costs:
• The product is no longer available (payments will be returned);
• The billing information is not correct or verifiable;
• The order is signaled by our Security Systems as an incorrect order or an order susceptible to fraud;
• Payment is not received within 3 calendar days after the order is accepted.

SHIPPING

Please consider the different shipping costs. If you put your wanted goods into the consumer basket, you can calculate your personal shipping costs.
Additional costs for shipping to islands
For shipments to islands additional costs are charged. Please request information by mail sales@windridershop.com

PRIVACY POLICY

This Privacy Policy establishes the Adiciona Prestigio lda, commitment to its customers or visitors regarding the protection of personal data, informing the treatment it performs with its data, as well as the rights that recognizes them as holders of data in compliance with the Regulation (EU) 2016/679 (General Regulation on Data Protection - GDPR) and applicable data protection legislation.
The Privacy Policy applies exclusively to the processing of personal data carried out by Adiciona Prestigio, Lda in the context of the purposes set forth herein, in which information relating to a singular person, of any nature and regardless of the respective support, is considered personal data, which identify or allow to identify that person.
The use of this site implies acceptance of this Privacy Policy.


1. Responsible for the processing of personal data
Adiciona Prestigio, Lda is the entity responsible for the processing of the personal data of its customers or visitors to this website.
Address - Rua do Tejo, 22 6th Left - 2625-204 Póvoa Santa Iria - Portugal
Telephone contact - 968401435
NIPC 516081683
Email: geral@windridershop.com


2. Form of collection of personal data
Your personal data is collected through forms on this site, whether contact, registration or purchase, whose completion is voluntary.


3. Personal data collected
Adiciona Prestigio, Lda can collect various personal data depending on the purpose, such as name, email, phone and address for shipping products, and the tax identification number for issuing invoices.
This site also uses cookies, described in detail below.


4. Purpose of personal data
In addition to the purposes described above, the data collected is intended, in general, for the management of the commercial relationship, the adaptation of our products or services to your needs and interests, and the sending of commercial news or other content that may interest you. 


5. Security of personal data
Adiciona Prestigio, Lda undertakes to treat only personal data that is strictly necessary for the performance of the purposes described above, and will implement all efforts to guarantee the security and protection of personal data, including administrative and technical measures to prevent access  to your data, its misuse, or its unauthorized disclosure.


6. Retention time of personal data
For the sale of products and services, your personal data will be kept until consent is withdrawn, within the legal limits.
For other purposes, Adiciona Prestigio, Lda will keep your personal data for the period necessary to fulfil the purpose for which they were collected, after which your personal data will be deleted.
There may be legal or tax requirements that requires to retain certain personal data for some period of time. In such cases, in the case of a legal or fiscal obligation, Adiciona Prestigio, Lda will have to respect this minimum period of conservation.
After the maximum period of conservation, Adiciona Prestigio, Lda undertakes to eliminate, destroy or anonymize your personal data.


7. Sharing of personal data
In  Adiciona Prestigio, Lda the employees who need it to carry out the necessary commercial or legal steps have access to your personal data.
If personal data are processed by other entities to ensure the provision of the service, Adiciona Prestigio, Lda will require such entities the same level of privacy and security regarding your personal data.
For the strict fulfilment of legal or tax obligations, your personal data may be transmitted to other entities, for example courts or public bodies.
Adiciona Prestigio, Lda does not, under any circumstances, share your personal data with other companies or brands for other commercial purposes.


8. Consent of personal data
Under the terms of the law, the data subject is guaranteed the right to access, rectify, limit or oppose the treatment, portability or forgetting of his personal data. The exercise of these rights may be subject to limitations under the terms of the law.
To exercise any of these rights, simply send us your request via email: geral@windridershop.com

Adiciona  Prestigio, Lda will carefully analyze your request, committing to respond in a timely manner.


9. Competent authority
You will also always have the right to file a complaint with the competent authority:
National Data Protection Commission - CNPD - http://www.cnpd.pt.


10. Cookies
Cookies are small files or data packages exchanged between the website and your browser. This website may use several types of cookies:
Session cookies: are temporary cookies, which are not saved on the computer after leaving the site, and which are used to analyze traffic patterns, allowing us to improve the content and usability of the site.
Analytical cookies: they are used anonymously for statistical purposes, being treated by us or by third parties, with the aim of analyzing navigation patterns on the website, and improving the supply of products or services.
Functional cookies: store user preferences regarding the use of the website.
Advertising cookies: target advertising according to the user's interests, helping to measure its effectiveness, avoiding the display of duplicate ads, etc.


11. Cookie management
Browsers allow the user to accept, refuse or delete cookies through its advanced settings. It is generally possible to manage them in the "Options" or "Preferences" menu. Please note that disabling cookies may prevent some pages or services on the site from functioning properly.


12. Update of this Privacy Policy
This Privacy Policy can be revised and updated at any time, the latest version being always published on our website.

CAN I COMPLAIN ?

Yes you can, although would be better if we can resolve our own problems and disputes, but even if we can´t please address to https://www.livroreclamacoes.pt/inicio

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•    Para vendas em Português, contatar: geral@windridershop.com
•    The images may not correspond to the products, there may be some differences;
•    Before proceeding with the payment, confirm with our team the stock and the delivery time;
•    Dear customers, due to the current health situation, some of our suppliers may experience delays in delivery.

Thank you for understanding

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photos by: Daniel Fernandes #e.diferente.fotografia